Return & Exchange Policy
At Saanj Designs, We strive to ensure your complete satisfaction with every purchase. If you are not fully satisfied, we offer a simple and transparent return process.
Eligibility for Returns
To qualify for a return, the following conditions must be met:
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Unused Condition: Items must be in their original, unused condition. Any signs of wear, damage, or use will result in the return being declined.
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Intact Tags: All original tags and labels must be attached. Items without tags will not be accepted.
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Original Packaging: Items must be returned in their original packaging, including boxes, dust bags, or protective covers. Missing or damaged packaging may result in the return being rejected.
Return Window
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Returns must be initiated within 14 days from the date of delivery.
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Requests made after this period will not be eligible for a return, exchange, or refund.
Return Shipping
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Customers are responsible for covering return shipping costs unless the item is faulty or incorrect.
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We recommend using a trackable shipping method to ensure the safe return of your item.
Exchanges & Refunds
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If you prefer an exchange, please specify the replacement item when initiating your return. Exchanges are subject to availability.
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Refunds will be issued to the original payment method within 7-10 business days after the return is received and inspected.
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If an item does not meet our return conditions, it will be sent back to you.
Faulty or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact our customer service within 48 hours of delivery. We will cover return shipping costs and offer a replacement or full refund.
For assistance with your return, please contact us via contact us form.